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Shipping policy

By placing an order with us, you agree to the terms of this Shipping Policy.

Processing Time
Orders are usually processed within 1 business day, but please allow up to 48 business hours for handling. For example, if you place an order on a Friday afternoon, it may not ship until Tuesday. Orders are shipped Monday through Friday, excluding holidays.

Shipping Within the United States
We offer free ground shipping on all orders within the United States, excluding Alaska and Hawaii. All shipments are sent via UPS Ground. At this time, we do not ship to PO boxes, APO, or FPO addresses.

International Shipping
International shipping rates are currently calculated as a percentage of the order total, depending on the destination country. This will soon be updated to more accurately reflect actual UPS rates. Customers are responsible for all customs duties, taxes, and import fees charged by their country.

Carriers
Orders are shipped primarily through UPS. In rare cases, very small orders may be sent via USPS, but UPS will be used whenever possible.

Delivery Times & Tracking
All shipments include tracking information, which will be emailed once your order has been shipped. Delivery times depend on the destination and UPS schedules, but most U.S. orders arrive within 2–5 business days once shipped.

Your questions answered.

Every vehicle and goal set is different. Start with our sound deadening buyer’s guide to understand what each material does and where to use it. If you want a tailored plan, book our sound system design and installation consultation.


To help offset the cost, up to 40% of the consultation fee can be credited toward ResoNix product purchases made within 30 days.

Most people ask this because they are not sure what physically fits. Fitment varies by vehicle, trim, and where you plan to install it. Check available depth carefully and avoid interfering with moving parts, window tracks, airbags, and service access. As a general rule, choose the thickest that comfortably fits the space. See the product page for details.

We are building an ongoing fitment sheet from customer confirmations. If you can share what fit in your vehicle, please let us know to help others.

If an item is on backorder, the estimated restock date appears on its product page and is updated as we get new information.

Domestic orders that include a backordered item will ship in two parts: in‑stock items ship immediately, and the backordered items ship as soon as they arrive. For international orders, we currently ship when all items are in stock.

You will receive an order confirmation by email, then a tracking email once your order ships. If you need an update or anything looks off contact us with your order number.

We recommend high‑quality, proven DSPs matched to your system design and goals. If you want a custom recommendation, book our sound system design and installation consultation.

To help offset the cost, up to 40% of the consultation fee can be credited toward ResoNix product purchases made within 30 days.

Yes. Start with the sound deadening buyer’s guide for material selection and placement, and the sound deadening reference information & guide for deeper technical detail and best practices.

Please open every box and wrapper fully, since small items are sometimes packed inside larger kits for protection. If something still appears missing, reach out with your order number and what you are not seeing.
We will make it right. Contact us.

Yes, we ship worldwide. Available carrier options and rates are shown at checkout based on destination and weight. Transit times depend on the service you choose and customs processing. Express options are typically faster, while economy services take longer.

Full details are here: Returns and refunds policy.

If you need to cancel an order before it ships, contact us as soon as possible. If a return is needed, follow the instructions on that page so we can process it quickly.

Get in touch!

Need further guidance or have questions? See below for more ways to get in contact and view resources.

Contact

support@resonixsoundsolutions.com (269)-737-6649 Chat with us

Resources

Sound deadening information guide Sound deadening buyers guide