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Refund policy

 

 

To complete a return, please go to our ResoNix Returns Portal

 

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. We only accept returns of un-opened ResoNix Sound Solutions sound treatment products, including but not limited to CLD's, sound absorbers, noise barriers, etc. We offer store credit and exchanges on all other products and brands such as but not limited to Helix, Brax, Accuton Automotive, Micro Precision, Steg, Audiomobile, etc. also with a 60-day window.

To be eligible for a return, store credit, or exchange, your item must be in the same condition that you received it, or unused and in its original packaging. You’ll also need the receipt or proof of purchase. Products that are returned damaged, used, or missing components may be subject to denial or partial refunds at our discretion. No exceptions.

Please note that returns will need to be sent to the following address:
11 Holt Drive, Suite 123, Stony Point, NY, 10980

You MUST put "ATTN: Matt XXXXX" on the name, with "XXXXX" being your order number so we know which order is being returned. If this is not added, we cannot know whose order is being returned. Customers are responsible for all return shipping costs. Items must be packaged securely. Products damaged in transit due to improper packaging may be denied refund, store credit, or exchange.

You can always contact us for any return question at support@resonixsoundsolutions.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Photo evidence and a written description may be required before a resolution is issued. All claims must be made within 7 days of delivery.

 

Exceptions / non-returnable items
Certain types of items cannot be returned for a refund, such as Helix, Brax, Accuton Automotive, Micro Precision, etc (anything non-ResoNix branded products). These items are only eligible for store credit or exchange if the product is inspected and verified by us to be in perfect, resellable condition. If any signs of use, installation, or damage are found, the return will be denied.

Unfortunately, we cannot accept returns on sale items or gift cards.
This includes any products purchased with a promotional discount or coupon code. No exceptions.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds will only be issued to the original payment method. Store credit or exchange may be issued in cases where a full refund is not applicable.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@resonixsoundsolutions.com

Your questions answered.

Every vehicle and goal set is different. Start with our sound deadening buyer’s guide to understand what each material does and where to use it. If you want a tailored plan, book our sound system design and installation consultation.


To help offset the cost, up to 40% of the consultation fee can be credited toward ResoNix product purchases made within 30 days.

Most people ask this because they are not sure what physically fits. Fitment varies by vehicle, trim, and where you plan to install it. Check available depth carefully and avoid interfering with moving parts, window tracks, airbags, and service access. As a general rule, choose the thickest that comfortably fits the space. See the product page for details.

We are building an ongoing fitment sheet from customer confirmations. If you can share what fit in your vehicle, please let us know to help others.

If an item is on backorder, the estimated restock date appears on its product page and is updated as we get new information.

Domestic orders that include a backordered item will ship in two parts: in‑stock items ship immediately, and the backordered items ship as soon as they arrive. For international orders, we currently ship when all items are in stock.

You will receive an order confirmation by email, then a tracking email once your order ships. If you need an update or anything looks off contact us with your order number.

We recommend high‑quality, proven DSPs matched to your system design and goals. If you want a custom recommendation, book our sound system design and installation consultation.

To help offset the cost, up to 40% of the consultation fee can be credited toward ResoNix product purchases made within 30 days.

Yes. Start with the sound deadening buyer’s guide for material selection and placement, and the sound deadening reference information & guide for deeper technical detail and best practices.

Please open every box and wrapper fully, since small items are sometimes packed inside larger kits for protection. If something still appears missing, reach out with your order number and what you are not seeing.
We will make it right. Contact us.

Yes, we ship worldwide. Available carrier options and rates are shown at checkout based on destination and weight. Transit times depend on the service you choose and customs processing. Express options are typically faster, while economy services take longer.

Full details are here: Returns and refunds policy.

If you need to cancel an order before it ships, contact us as soon as possible. If a return is needed, follow the instructions on that page so we can process it quickly.

Get in touch!

Need further guidance or have questions? See below for more ways to get in contact and view resources.

Contact

support@resonixsoundsolutions.com (269)-737-6649 Chat with us

Resources

Sound deadening information guide Sound deadening buyers guide