Orders, Shipping & Returns

If an item is on backorder, the estimated restock date appears on its product page and is updated as we get new information. Domestic orders that include a backordered item will ship in two parts: in-stock items ship immediately, and the backordered items ship as soon as they arrive. For international orders, we currently ship when all items are in stock.

You will receive an order confirmation by email, then a tracking email once your order ships. If you need an update or anything looks off, contact us with your order number.

Please open every box and wrapper fully, since small items are sometimes packed inside larger kits for protection. If something still appears missing, reach out with your order number and what you are not seeing. We will make it right.

Yes, we ship worldwide. Available carrier options and rates are shown at checkout based on destination and weight. Transit times depend on the service you choose and customs processing. Express options are typically faster, while economy services take longer.

Full details are here: Returns and refunds policy.

If you need to cancel an order before it ships, contact us as soon as possible. If a return is needed, follow the instructions on that page so we can process it quickly.

We ship in-stock products in 24–48 hours. You will receive an email confirmation with a tracking number when it does. If you want it to ship as soon as possible, expedited shipping and handling can be purchased.

Yes. The checkout page will provide accurate shipping quotes and carrier options.

Please contact us as soon as possible if you need to change your shipping address. We can make changes when the order has not yet been shipped. Once a package has shipped, changes may no longer be possible.

Yes, we can change or modify an item on your order as long as it hasn’t shipped yet. Please contact us as soon as possible with the changes you’d like to make. For international orders, additional shipping charges may apply depending on your location, as free shipping is only available within the U.S.

No. What gets shipped must match the commercial invoice exactly, or there will be issues clearing customs. We’ll provide and submit all the required documentation to help make the customs process as smooth as possible.

No. Discount codes and rewards cannot be combined. Only one discount or reward can be applied per order.

Yes, we do offer a dealer program. Please email us at info@resonixsoundsolutions.com with the name of your shop along with a link to your website or social media page for us to review.

For U.S. orders, we’ll ship available items first, and the remaining item(s) will ship separately once they’re back in stock. For international orders, we ship everything at once so the invoice and customs documentation match the shipment.

No. International shipping does not include customs duties, taxes, or import fees. Any fees charged by your country’s customs are the customer’s responsibility.

Yes, as long as your order hasn’t shipped yet. Once an order has shipped, we’re unable to cancel it, so please wait for it to be delivered. If you still wish to return it, you can check our Return Policy and use our Returns Portal.

We ship orders Monday through Friday only. Orders placed over the weekend will be processed and shipped early the following week.

If your tracking hasn’t updated, the package may have been shipped but not scanned by the carrier yet. Please give it about 24 hours for the tracking to update. If there’s still no update after that, reach out to us and we will look into it.

Please reach out to us if your package appears to be lost. We’ll look into the shipment and contact the carrier to help locate it. If it’s confirmed lost, we’ll file a claim and reship your order.