DIY Installation Support Session - Beyond Standard Product Support

DIY Installation Support - Support That Is Beyond Standard After Sales Support

This service covers installation guidance that goes beyond standard support for the products we sell. It is for DIY customers who are mid install or post install and need direct, practical help to get unstuck. If your questions are about the hardware or software we sold you, that stays free. If your questions are broader than the product itself, or you are asking us to walk you through installation decisions, routing, or troubleshooting not tied to a defect, that belongs here.

Carson leads these sessions. Nick will step in if a case requires escalation.

Who this is for

• Anyone who needs practical install help beyond product specific questions
• DIY owners working with Helix DSP products or other similar gear, regardless of where you purchased
• Customers who want a scheduled call with clear outcomes, not open ended back and forths

What stays free, included with product purchases

• Questions directly about the hardware or software we sold you
  
• Basic power wire gauge for the amp you bought from us
  
• Basic DSP and amplifier setup to confirm the product powers up, connects, and communicates
• Basic safety checks tied to the product, for example fuse sizing for the purchased amp, confirming remote turn on behavior, confirming the DSP connects to the app

What this paid session covers

Installation planning that is not product specific

Signal flow and OEM integration choices that affect the whole system, not just the item purchased

Ground noise and alternator whine diagnosis techniques, root cause triage, and next steps

Gain structure beyond the basics, across multiple amps, sources, and processors

Source and interface decisions when there are multiple workable paths

Troubleshooting “no sound”, channel loss, phase and polarity issues that span multiple components

Practical install troubleshooting, what to test first, what to document, what to change

Hard exclusions

• Full system design, use our System Design and Consultation service for that
  
• Remote DSP tuning, use our Remote DSP Tuning service for that
  
• Fabrication design, templates, enclosure design, or coaching on bodywork
  
• Diagnosing third party product defects beyond standard checks, for that you need the manufacturer’s warranty process
  
• Teaching fundamental trade skills from scratch, for example soldering lessons or how to remove vehicle panels
  
• Hands on installation

How it works

1. Purchase one 30 minute block. Prepayment is required to book.

2. Pick phone or video. We will schedule a time that works.

3. Come prepared with a simple list of questions, photos, and any measurements or test results.

4. We work through the list, set next steps, and stop the clock at 30 minutes unless you authorize another block.

5. You can request a call recording. We will send a basic summary email if needed. The email follow up is brief, it is not an extended support thread.

What You Need to Have Ready Before Your Session

To make the most of your time and ensure the session stays focused, please have the following prepared and submitted before your scheduled call:

• A short, bullet‑point list of your questions or issues, sent to us in advance
  
• Any relevant photos of your installation (amp rack, DSP location, wiring layout, etc.)
  
• Model numbers for all equipment involved in the system
  
• Notes on any tests you’ve already done or steps you’ve already tried
  
• Any measurement data or screenshots from test equipment, if applicable
  
• A clear description of your goals for the session

Scheduling and channels

• Phone or video, by appointment only
  
• Limited email follow up after the call, for recap or a quick clarification, not ongoing coaching
  
• No unscheduled inbound calls for paid support. This is a scheduled service only

Who delivers it

• Carson leads these sessions
  
• Nick steps in only if escalation is required

Pricing and billing

• $100 per 30 minute block
  
• Time is billed in 30 minute increments
  
• Unused prepaid time expires 3 months after purchase
  
• No credits toward product purchases

Policies and terms

• Non refundable, this is our valuable time and rare expertise
  
• You can reschedule at any time before the session starts
  
• Professional behavior is required. Rude or aggressive behavior will be escalated to Nick and may result in immediate cancellation without refund
  
• This is remote advisory support. You are responsible for your quality of work on the vehicle and for verifying safety before operating the vehicle

Examples, free vs paid

Free examples for our existing customers

• “What power wire gauge for this amp?”
  
• “What is the correct fuse size for this amp?”
  
• “How do I connect the DSP app to the Helix unit I bought from you?”

Paid examples

• “How many RCAs should I run and where should I route them?”
  
• “How do I integrate with my car’s factory amp, and what channels should I sum?”
  
• “I have alternator whine across the system, walk me through isolating it.”
  
• “My left rear goes dead when the sub plays, where do I start?”
  
• “I am adding another amp, how should I split power, ground, and signal?”

When this service is not the right fit

• You need a full system plan from scratch, book System Design and Consultation
  
• You want us to tune your DSP, book our Remote DSP Tuning Service

FAQ

Do I need to have purchased from ResoNix?
No. Anyone can book at the same rate.

I bought a Helix DSP from you. Do I have to pay?
If your questions are strictly about that product or its basic setup, that support is free. If you want broader install guidance or multi component troubleshooting, this service is for you.

Can I record the call?
Yes, you can. 

Will you write me a full plan?
No. That is a consultation service. This session is focused on targeted installation support and triage.

Can I turn this into remote tuning?
No. If tuning is required, we will point you to the Remote DSP Tuning service.

What if I need more time?
Authorize another 30 minute block at $100 and we keep going.

Deliverables

• A focused 30 minute phone or video session with Carson
  
• Optional call recording
  
• A brief summary email if needed, limited to recap and next steps