Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. We only accept returns of un-opened ResoNix Sound Solutions sound treatment products, including but not limited to CLD's, sound absorbers, noise barriers, etc. We offer store credit and exchanges on all other products and brands such as but not limited to Helix, Brax, Accuton Automotive, Micro Precision, Steg, Audiomobile, etc. also with a 60-day window.

To be eligible for a return, store credit, or exchange, your item must be in the same condition that you received it, or unused and in its original packaging. You’ll also need the receipt or proof of purchase. Products that are returned damaged, used, or missing components may be subject to denial or partial refunds at our discretion. No exceptions.

To start a return, you can contact us at support@resonixsoundsolutions.com

Please note that returns will need to be sent to the following address:
50 Holt Drive, Building D3, Stony Point, NY, 10980

You MUST put "ATTN: Jenny XXXXX" on the name, with "XXXXX" being your order number so we know which order is being returned. If this is not added, we cannot know whose order is being returned. Customers are responsible for all return shipping costs. Items must be packaged securely. Products damaged in transit due to improper packaging may be denied refund, store credit, or exchange.

You can always contact us for any return question at support@resonixsoundsolutions.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Photo evidence and a written description may be required before a resolution is issued. All claims must be made within 7 days of delivery.

 

Exceptions / non-returnable items
Certain types of items cannot be returned for a refund, such as Helix, Brax, Accuton Automotive, Micro Precision, etc (anything non-ResoNix branded products). These items are only eligible for store credit or exchange if the product is inspected and verified by us to be in perfect, resellable condition. If any signs of use, installation, or damage are found, the return will be denied.

Unfortunately, we cannot accept returns on sale items or gift cards.
This includes any products purchased with a promotional discount or coupon code. No exceptions.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds will only be issued to the original payment method. Store credit or exchange may be issued in cases where a full refund is not applicable.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@resonixsoundsolutions.com